Questions about fit, shipping, returns, or installation? Send us a message and our support team will help you with your order, product compatibility, or replacement ear pad setup. Support email: support@assemblyascent.com | Typical response time: Within 1 business day | Support hours: Monday–Friday, 9 AM–5 PM ET | For order help: Include your order number and the email used at checkout.

How We Can Help

We're here to support your Assembly Ascent ear pad purchase with fast, helpful service. Whether you need help with order tracking, product fit, installation, returns, or have questions about damaged or missing packages, our team is ready to assist.

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Track your order: Check your shipping confirmation email for tracking details.

Fit questions: Our current ear pads fit Sony MDR-7506, MDR-V6, MDR-CD900ST, and similar models using approximately 100mm × 80mm × 19mm pads.

Returns: Unused items may be returned within 30 days of receipt.

Installation: No tools required; remove the old pad and stretch the new pad lip around the headphone cup.

For returns, shipping, fit questions, and order issues, email support@assemblyascent.com with your order number.